How do I order online?
To avoid any disappointments, contact us for the current stock levels of our furniture & décor items that are not able to be added to your cart. We will send you all the details and a shipping quote to your postcode.
How do I organise a freight quote?
Contact us with the item(s) you are interested in and we will organise a freight quote to your postcode. As a courtesy to our clients, we do not add any mark up to freight. We will always source you the best quote.
Do you deliver Australia wide?
Yes we do. Some rural areas are tricky, but we will do our best to organise freight.
Are all your items in stock?
Our collection includes many one-off products. Once these have been purchased, it is very unlikely we will be able to source them again. Our larger furniture pieces are mostly ‘order only’. We will be able to give you an expected delivery date for all items in our collection. Should an item be unavailable, we will attempt to offer you a similar piece with an earlier availability.
All our upholstery is locally made in Australia. Custom upholstery will usually take approx 10 weeks for delivery (dependant on fabric selection).
Where is your furniture made?
All our upholstered furniture is locally made in Australia. This not only ensures the highest quality, it also enables you to customise with your perfect fabric (and even your perfect dimension on some pieces).
Many of our items are sourced from the USA, including furniture & lighting.
Our rattan pieces are handmade in Indonesia, known as the world’s quality capital for rattan.
Our porcelain & ceramics are non-mass produced, handpainted and unique. These are sourced from around the globe.
What is your returns policy?
We hope you love all your purchases from Home & Clan.
Please choose carefully as we do not allow for change of mind returns for custom orders, furniture, bedding, books, oversized lighting (inc floor lamps) or shades.
We are happy to offer an exchange on all other items provided they are unused & returned within 7 days (with shipping at buyers expense) in as-new condition with proof of purchase.
If an item is damaged in transit, please email us within 24 hours with photos and details.
What if my order is delayed?
We will ALWAYS do our absolute best to meet the estimated delivery dates. Where a delay occurs, please be assured that we will continue to genuinely try to meet supply agreements, exercise due diligence and take reasonable precautions.
Due to the current global shipping situation and impacts of Covid-19, there may be instances of delivery delays that are beyond our control. In these cases, we will continue to work closely with the supplier/carrier to keep you up to date. In these scenarios beyond our control, please be aware that we do not consider this to be grounds for a refund or exchange.
Do you have a discount policy?
Unfortunately we are unable to offer a discount. Our business model is to put a minimal markup on all our items to keep great design as accessible as possible. We would never add on a high mark up in order to provide a false discount down the track.